Job Description:
We are seeking a seasoned Digital Account Manager with a minimum of 2 years of experience to join our team. In this role, you will serve as the primary point of contact between our clients and our internal teams, ensuring the success of digital marketing campaigns and fostering long-term client relationships.
Job Location: Viman Nagar, Pune, Maharashtra, India
Company Overview: We are one of the best digital marketing agency in Pune. Yashus, as the name suggests in Sanskrit, stands for glory and we focus all our efforts on bringing glory to our clients. We have a huge client base across the globe and we have served more than 650 clients since 2015. Current team size 15 members.
Responsibilities:
- Cultivate trust-based relationships with clients
- Collaborate with internal departments to meet client needs
- Act as the lead point of contact for all client account management
- Establish and maintain strong client relationships
- Engage with key accounts, customer stakeholders, and executive sponsors
- Ensure timely and successful project delivery
- Provide clear communication of monthly/quarterly initiative progress to stakeholders
- Generate new business opportunities with existing clients
- Identify areas for improvement to achieve upselling objectives
- Prepare comprehensive reports on account status
- Assist with addressing challenging client requests or escalations
- Resolve complaints and enhance processes to prevent future issues
- Advocate for clients, focusing on improving engagement
- Stay abreast of industry trends
- Maintain updated knowledge of company products and services
Preferred Candidate Profile:
- Bachelor’s degree in Marketing, Business, or related field
- Minimum of 2 years of experience in digital marketing, account management, or a related role
- Proficiency in digital marketing channels such as PPC, SEO, social media, and email marketing
- Strong communication and interpersonal skills
- Analytical mindset with the ability to derive insights from data
- Exceptional organizational skills with the ability to manage multiple projects simultaneously
- Passion for delivering outstanding client service and achieving results
Role: Client Servicing
Experience: Digital Marketing Agency Background
Industry Type: Advertising & Marketing (Digital Marketing)
Department: Marketing & Communication
Employment Type: Full Time, Permanent
Role Category: Advertising
Key Skills: Client Servicing
Job Location – Viman Nagar, Pune, Maharashtra, India
Working – Mon to Sat (9 am to 6:15 PM)
If you meet these qualifications and are looking to advance your career in digital account management, we encourage you to apply.
